Cancellation & Refund Policy

How to request help

Email support@healersworld.in with your order reference, reason and any relevant photos. We aim to acknowledge requests within two working days. Eligible refunds are returned to the original payment method, normally within 5–7 working days after approval; your bank may take additional time. These are draft service targets for launch, not confirmation that online payments are active.

Pooja cancellation and rescheduling

Request cancellation at least 48 hours before the confirmed ceremony time for a refund, less only documented, non-recoverable preparation costs that were disclosed before payment. Within 48 hours, we will check what preparation has already occurred and refund any recoverable amount. Rescheduling depends on availability; any additional cost must be approved before proceeding.

If Healersworld or the service provider cancels and you do not accept an alternative, you may choose a full refund. Once a ceremony has been performed, change-of-mind refunds are not normally available; report non-performance or a material service issue for review.

Advanced PDF reports

You may cancel for a full refund before report generation begins. After a personalized report is successfully generated and made available, change-of-mind refunds are not normally offered. This does not exclude help or a refund for duplicate charges, failure to generate, an inaccessible or materially defective file, or a service not supplied as described.

Check your birth details before confirming. Corrections made before generation are free. If the submitted details were incorrect and a new report is needed after generation, we will explain any additional cost before requesting payment. Report a problem within seven days of delivery where possible; this does not limit applicable statutory rights.

RareU membership

You can cancel future automatic renewals at any time before the next billing date. Cancellation normally leaves access in place until the end of the paid period. Partial-period refunds are not normally offered for change of mind. Duplicate charges, charges after an effective cancellation, or material failure to provide the service will be reviewed for an appropriate refund. See RareU terms.

Physical products

For ordinary, unused products in their original packaging, request a return within seven calendar days of delivery. Contact us before sending anything back so we can supply return instructions. Opened consumables, used ritual supplies and personalized items are not eligible for change-of-mind returns; this does not exclude remedies for defects or incorrect supply.

For damaged, defective or incorrect items, contact us within seven days where possible, with photos and the order reference. We will arrange a suitable replacement or refund after review and cover reasonable return costs for a confirmed fulfillment error. For an accepted change-of-mind return, return shipping is the customer’s responsibility if disclosed before purchase.

Personalized printed Birth Books

A book may be cancelled for a full refund before printing begins. Once personalized printing starts, change-of-mind cancellation is not normally available. Printing defects, damage, incorrect fulfillment or non-delivery remain eligible for review, replacement or refund.

Your rights

These rules do not remove rights available under applicable consumer law. Do not share OTPs, passwords or full card details when contacting support. Final payment and refund processing must be connected before paid launch.