Help & FAQs

Open My bookings & orders and sign in with the account you used at checkout. Pooja requests, product orders and paid readings appear together with their status. Older guest pooja requests saved in this browser appear in a separate section; use Save booking to my account to keep them across devices. A payment marked pending has not yet been confirmed.

Our intended delivery estimate is one week after order acceptance and confirmed payment. Our team arranges fulfilment after payment confirmation. See Delivery Policy.

Yes, a live subscription renews at the chosen interval after you explicitly authorize recurring payment. You can cancel future renewals before the next billing date. The preview does not create a payment mandate. See RareU terms.

Create an account using Google sign-in or mobile OTP. New password signup is no longer offered.

Existing account data remains. Legacy recovery is available at Recover access for accounts with a saved recovery code. New Google identities are not automatically merged with old unverified-email accounts.

No. Choose a package and preferred date, then submit a request. Our team must confirm availability and final payment instructions. The current booking OTP is a demo and does not verify phone ownership.

Purchased live PDFs use the birth details you submit. Sandbox downloads are clearly labelled samples and are not personalized. Your free basic chart is calculated from your entered details.

The advanced Premium Kundli PDF offer is ₹999. Printing and home delivery of a Birth Book is a separate optional ₹999 offer after a personalized PDF is ready. Product checkout adds a ₹99 delivery fee; Birth Book delivery is included in its ₹999 price. Test checkouts do not place live orders.

Your astrology report records are linked to the signed-in account. Active RareU care preferences and progress are account-saved. Free-tool reports, journal entries, cart and sample care progress remain in the browser where you created them.

Choose a RareU plan or add products to your cart, then sign in and continue to Razorpay checkout. Your account shows verified purchases and membership status. Test mode is clearly labelled and does not activate live purchases.

Yes. With your permission, your photo and birth details are sent to our analysis service to check the photo before payment. Your photo is held privately for scanning and recovery, then removed from our photo record after a successful scan. You can pay to generate the full reading once the scan succeeds. Your reading is saved to your account.

When AI chat is available, Vani can help with temple visits, pooja and seva suggestions, personal astrology and using this website. Sign in to chat. Vani uses your selected person’s generated Kundli and available RareU guidance, so recommendations stay consistent. Without a generated report, Vani offers basic guidance and a report link. Choose Birth details to change the person or permit an additional personal astrology consultation. Chat has daily usage limits and does not make bookings, donations or purchases. Review recommendations and confirm visitor information with official temple sources.

Email support@healersworld.in with your reference. Standard refund rules are drafted separately for each service. Visit Contact & support and the Refund Policy. No support message is submitted by opening these pages.

Upload a clear palm photo, confirm the birth date and consent, then complete the one-time payment. Your reading includes 13 sections and is saved to your account. Reopening a completed reading does not cost extra. If analysis pauses, reopen your saved reading and select Resume paid reading. Select the same palm photo again if asked; your original payment covers the reading. If resuming is unavailable, contact support@healersworld.in with the order reference. Do not pay again. Start or open a palm reading →